Airports are critical locations for mobile network operators to ensure reliable, high-quality service — both for the millions of travelers passing through each year and for the airlines that rely on mobile networks for key technology. When a major U.S. mobile network operator updated its network technology around Miami International Airport, one of their biggest commercial customers started experiencing issues because their equipment was configured for legacy technology. Complicating the situation, the network operator and airlines had conflicting results from their testing and devices, both seeing different issues at the same spots within the airport.
Wireless Services is the design, installation, commission, and testing provider of distributed antenna systems (DAS) that manages DAS and critical infrastructure in the area. To troubleshoot the issues that arose during this major network update, Wireless Services needed the ability to accurately test the network, identify spikes in usage, and quickly make recommendations for optimizations and added capacity. To better serve the operators, Wireless Services used Wind®, Ookla’s handset-based mobile network testing solution, to walk test Miami International Airport and rapidly deliver recommendations.
